FAQ

Our delivery process is designed to be clear and transparent. Once your order is placed, it first goes through a handling phase of 1 to 3 business days, where we confirm the order, carefully package your items, and prepare them for dispatch. After this, the order is handed over to our courier, typically Cj shipping or another trusted partner. From that point, the transit time is usually 3 to 8 business days, depending on the courier’s schedule and your location within the United Kingdom. This means the total delivery time generally falls between 4 to 11 business days. You will receive a confirmation email with tracking details as soon as your order leaves our warehouse, allowing you to follow the journey of your parcel until it arrives at your doorstep.

At this time, our shipping services are limited to customers within the United Kingdom. Unfortunately, we cannot process or deliver orders outside of the UK. This policy allows us to maintain reliable delivery times, avoid unexpected customs fees, and ensure smooth customer experiences.

Yes, we offer free shipping on every order placed through our website. There are no hidden costs or surprise fees at checkout. The price you see when completing your purchase is the final price you pay.

You have 30 calendar days from the date of delivery to return an item. This period allows you to try on your purchase and ensure it meets your expectations. If for any reason you are not satisfied, you can send the item back as long as it is in acceptable condition.

Refunds are processed within 10 business days after we have received and inspected your returned item. Refunds are always issued to the original payment method, and you will receive an email confirmation once the refund is complete.

Yes, exchanges are possible within the 30-day return period, provided the requested size or colour is in stock. To start an exchange, please email us at info@fitz-clothing.com with your order number and request.

We currently accept Shop Pay, Visa, MasterCard, Apple Pay, and Google Pay. All transactions are processed securely with encrypted technology for maximum protection.

Some of our most popular products are restocked, while others may be limited editions. To stay informed, we recommend signing up for our newsletter or following us on social media for restock announcements.

From time to time, we provide discounts, seasonal sales, or exclusive promotions. To receive updates, subscribe to our newsletter or follow our social media channels.

You can email us at info@fitz-clothing.com or call us on +44 7367066035 during customer service hours (Monday to Friday, 09:00–17:00, and Saturday to Sunday, 12:00–15:00 (GMT, London time)). Our estimated response time is within 24 hours.

Yes, we run the Fitz Clothing UGC Creator Programme, where customers and creators can collaborate with us by sharing authentic content. Participants may receive rewards such as discounts, early access, and the chance to be featured on our brand channels.