Terms and Conditions
These Terms and Conditions apply to all purchases made via the website of Fitz Clothing, operated by VDB-Group (hereinafter referred to as “we”, “us” or “our”). By creating an account and/or placing an order, the customer agrees to be bound by the following Terms and Conditions.
1. Definitions
- Customer: Any individual or legal entity purchasing products through our website
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Product: Any physical item offered for sale on our website
2. Applicability
2.1 These Terms apply to all use of our website and all purchases made through our store
2.2 Deviations are only valid if agreed upon in writing
2.3 If any provision is found invalid, the remainder of these Terms remains in effect
2.4 We may update these Terms at any time. Updates take effect upon publication on our website
3. Account Registration
3.1 Account creation requires accurate and up-to-date information
3.2 Customers are responsible for maintaining the confidentiality of login credentials
3.3 We reserve the right to suspend or delete accounts in cases of fraud, abuse, or policy violations
4. Products and Listings
4.1 We ensure product descriptions are accurate and up-to-date
4.2 We do not sell illegal, counterfeit, or hazardous products
4.3 All products comply with applicable safety and labeling regulations
4.4 Prices are listed in Euro (EUR) and include VAT where applicable
5. Orders and Fulfillment
5.1 Placing an order creates a binding agreement with us
5.2 We handle processing, packaging, and shipping. Tracking details are provided when available
5.3 In case of significant delay, customers may cancel orders not delivered within 15 business days
5.4 Risk of damage or loss transfers upon confirmed delivery
6. Right of Withdrawal and Returns
6.1 Customers may withdraw from a purchase within 30 days of receiving the product
6.2 Returned items must be shipped back within 30 days of withdrawal notice, in unused condition with tags and packaging
6.3 Refunds are processed within 10 business days after inspection of returned goods
6.4 Certain items (custom, perishable, hygiene-sensitive) are excluded and will be marked on the product page
7. Payments, Fees, and Taxes
7.1 Payments are processed securely by certified third-party providers
7.2 All prices include VAT where relevant
7.3 No additional transaction or platform fees are charged
7.4 Refunds for canceled or returned orders are processed within 10 business days
8. Liability and Warranty
8.1 We guarantee product quality and legal compliance
8.2 Customers may contact us in case of defects or non-compliance
8.3 Our liability is limited to the product’s value unless caused by gross negligence or intent
9. Intellectual Property
9.1 All website content, including product images and brand elements, is owned by or licensed to Fitz Clothing
9.2 Unauthorized use, reproduction, or distribution is prohibited
10. Data Protection and Privacy
10.1 Personal data is processed in accordance with the General Data Protection Regulation (GDPR)
10.2 Data is only used for account management, order processing, and communication
10.3 We never sell or share customer data without legal basis or explicit consent
11. Prohibited Conduct
11.1 Customers may not engage in fraudulent, illegal, or harmful activities on our website
11.2 Violations may result in account suspension or legal action
12. Force Majeure
12.1 We are not liable for delays or non-performance caused by events beyond our control (natural disasters, government actions, cyberattacks)
12.2 If such events last longer than 30 days, either party may cancel the order without penalty
13. Termination
13.1 Customers may close their account at any time after fulfilling obligations
13.2 We may suspend or terminate accounts in cases of fraud, abuse, or violations
14. Governing Law and Jurisdiction
14.1 These Terms are governed by the laws of Belgium
14.2 Disputes will be submitted to the competent court in Belgium, unless otherwise required by law
14.3 Alternative dispute resolution may be considered if both parties agree
Contact Information
Shop Name: Fitz Clothing
Company Name: VDB-Group
VAT Number: BE1018237209
Company Number: 1018237209
Business Address: Scheldestraat 36, Zwalm, 9636, Belgium
E-Mail: info@fitz-clothing.com
Telephone Number: +44 7367066035
Customer Service: Monday to Friday between 9 a.m. and 5 p.m (CET London time)
Estimated response time: within 24 hours